Student, doktorant, słuchacz

alicja.tajak@majorel.com 

Your qualifications include:

• Fluent in German and English (speaking and writing).
• Additional language is a plus.
• Experience handling customer applications and administrative tasks in a professional, positive, effective way.
• Experience in communicating and explaining the ‘why’ behind and having the ability to think analytically and detect risks.
• Previous experience with payment products/card industry or services would be an asset.
• Relevant educational background, Financial, Commercial, legal. Level: Batchelor or similar would be an asset.
• Experience in customer service or BPO environments.
• Good communication, cooperation, and networking skills.
• Positive attitude and high work ethic.
• Ability to organize and prioritize tasks effectively.
• Ability to adapt to change, showing flexibility and resilience.
• Analytical mindset and strong problem-solving skills.
• Proficient in IT (MS Office 365).
• Team player with an understanding that teamwork is essential for success.
• Commitment to maintaining compliance in all actions.

Case Handling & Problem-Solving: Manage case handling and normal production tasks. Handle errors, perform corrections, and investigate root causes. Translate local language communications to English. Handle customer communications and support via email and/or telephone according to KPIs and agreed SLAs. Support customers in minimizing losses related to third-party fraud with payment cards. Report incidents in your area and maintain compliance in all actions.

Documentation & Compliance: Document work accurately in various IT systems, maintaining the four-eye principle where necessary. Participate in audits as a process specialist and deliver required data. Maintain general knowledge of the service environment, including card scheme rules (both domestic and international) and merchant agreements. Ensure compliance with all relevant regulations and organizational policies.

Stakeholder Cooperation: Collaborate with internal parties, including other Customer Service teams, Sales, Finance, Risk, Treasury, Compliance, and Legal departments. Coordinate with vendor partners to ensure seamless service delivery.

Team Collaboration & Development: Cooperate with team members and assist with ad hoc tasks. Assist and support other team members, including training when applicable. Participate in agreed projects and development tasks as determined by the manager. Provide input on process development tasks and other initiatives within the area. Contribute to workflow changes and process improvements.

Knowledge & Skill Development: Acquire and maintain in-depth knowledge of organizational products and processes within the service area. Utilize and stay updated on IT tools and systems used in work processes. Demonstrate the ability and motivation to cross-train and multi-skill in other tasks as required. Maintain a commitment to organizational goals and a can-do attitude.

Additional Responsibilities: Perform any other functions requested by management.

Additionally, we offer next benefits:

• Hybrid working option Mobile phone/Internet subsidy
• Trainings and courses
• Sports benefits
• Entertainment events for employees
• Medical insurance
• Pension scheme (PPK) Competition Award Life, accident & critical illness
• Insurance Paid Sick Leave
• Referral bonus 20/26 days of holiday

https://short.sg/j/46723039